Frequently asked questions
The questions that come up in nearly every first conversation, answered properly.
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Ask a questionYes. Every reader speaks OSDP v2 Secure Channel and Wiegand, so it drops into most third-party panels as a standard reader. If you want the biometric matching and audit trail as well, our controllers can sit alongside your existing panel during a phased migration.
You choose. Templates can live on the controller inside your network, in a credential held by the user, or in your XipherCloud tenancy. Nothing is stored as an image: templates are irreversible mathematical representations, encrypted with AES-256.
Our AI engine authenticates in under 0.5 seconds with masks, glasses, beards and hard backlight, and is tested against ISO/IEC 30107-3 presentation attacks including printed photos, screens and 3D masks.
No. XipherOne on-premise and XipherCloud share the same hardware, the same credentials and the same policy model, so you can start on either one and move later without replacing a single reader.
The platform ships with consent capture, retention policies, per-user deletion and exportable audit logs. Deployments can be pinned to a data region, and we provide a data-processing agreement and a DPIA template with every project.
Every deployment includes commissioning, operator training and a warranty period. After that you can add an SLA-backed support contract with monitoring, firmware management and next-business-day hardware replacement.
Projects are delivered through certified system integrators and distributors. Tell us your location on the contact form and we will introduce the right partner, or work with the integrator you already use.
Yes. There are prebuilt connectors for common HR, directory and building management platforms, plus a documented REST API and SDKs so your team can automate onboarding and offboarding directly.
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